Ponkan
Products

Customer Portal

Give customers self-service access to manage subscriptions, billing, and payment history.

Let customers help themselves

Give your customers a branded self-service portal where they can manage subscriptions, update payment methods, download invoices, and view their full purchase history.

Reduce support tickets

Most billing-related support requests are simple changes — updating a card, switching plans, or downloading a receipt. The customer portal handles all of this automatically.

Subscription management

Customers can upgrade, downgrade, pause, or cancel their subscriptions directly. You stay in control with configurable rules for plan changes and cancellation flows.

Features

  • Self-service billing — Customers update payment methods and billing info on their own
  • Invoice history — Full archive of past invoices and receipts, downloadable as PDF
  • Subscription controls — Upgrade, downgrade, pause, or cancel with configurable rules
  • Custom branding — Match the portal to your brand with logos, colors, and custom domains
  • Usage dashboards — Show customers their usage metrics and current plan details